Refund policy

If your item does not work out we are happy to accept returns on unused items within 30 days of purchase. 

Please send an email to customerservice@zzstart.com with your order number before sending anything back to us in the mail. Refunds are issued to the credit card you used for purchase or via Paypal. Shipping charges are nonrefundable. Monogrammed and custom bags are not returnable or refundable. Sale and sample items are not returnable. 

Note: Refunds will be processed after receipt of returned product and refund credit will be available in up to 10 business days.

Our goal is for you to love your Zero Zero Start™ purchase for many years to come so please feel free to email us with any questions or concerns before placing your order!